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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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<blockquote data-quote="D-Dub" data-source="post: 1175335" data-attributes="member: 22383"><p><strong>Taillight fixed</strong></p><p></p><p>Read all the posts and replies... thanks. Yes, I agree that this was a warranty claim that never should have been denied. IMHO Ford has the worst warranty claim process next to Dodge/Chrysler from the days before Mercedes bought them out... can’t speak to the here and now. Even the dealer agreed it should have been covered under warranty. But once a vehicle is sold, and is in the warranty claim process, and dispute, the dealer cannot do anything to override the warranty division, they won’t even give the dealer the little money (P18 funds) to offset costs that assist the dealer to resolve these types of issues. My vehicle was flagged by the warranty claims division so I could not take it to another dealer because it was denied. However, once the case was closed, the dealership owner stepped in, and even though we both agreed it should have been covered under warranty, we resolved the issue. Yes, I paid $275.00, while the dealer covered the rest, but the dealer will not be reimbursed by Ford. I posted copies of the e-mail exchange between myself Ford Customer Relations. Some may call me soft for agreeing to pay, but, I know a little about the car sales business, and I didn’t think it was right the dealer eat the entire cost, because they could have done nothing at all, and I could have been on the hook for the whole amount. Sometimes descretion is the better part of valor, working with your dealership will ensure positive results in the future. I bought this vehicle 110 miles away from home, so I didn’t bother going to my local dealer... I have found, that if you didn’t buy the vehicle from them, they may only do the minimum to get your vehicle in and out of the shop. They certainly would not have assisted me any further then saying claim denied. So in the end, the $275 was money well spent.</p></blockquote><p></p>
[QUOTE="D-Dub, post: 1175335, member: 22383"] [b]Taillight fixed[/b] Read all the posts and replies... thanks. Yes, I agree that this was a warranty claim that never should have been denied. IMHO Ford has the worst warranty claim process next to Dodge/Chrysler from the days before Mercedes bought them out... can’t speak to the here and now. Even the dealer agreed it should have been covered under warranty. But once a vehicle is sold, and is in the warranty claim process, and dispute, the dealer cannot do anything to override the warranty division, they won’t even give the dealer the little money (P18 funds) to offset costs that assist the dealer to resolve these types of issues. My vehicle was flagged by the warranty claims division so I could not take it to another dealer because it was denied. However, once the case was closed, the dealership owner stepped in, and even though we both agreed it should have been covered under warranty, we resolved the issue. Yes, I paid $275.00, while the dealer covered the rest, but the dealer will not be reimbursed by Ford. I posted copies of the e-mail exchange between myself Ford Customer Relations. Some may call me soft for agreeing to pay, but, I know a little about the car sales business, and I didn’t think it was right the dealer eat the entire cost, because they could have done nothing at all, and I could have been on the hook for the whole amount. Sometimes descretion is the better part of valor, working with your dealership will ensure positive results in the future. I bought this vehicle 110 miles away from home, so I didn’t bother going to my local dealer... I have found, that if you didn’t buy the vehicle from them, they may only do the minimum to get your vehicle in and out of the shop. They certainly would not have assisted me any further then saying claim denied. So in the end, the $275 was money well spent. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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