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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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<blockquote data-quote="D-Dub" data-source="post: 1171081" data-attributes="member: 22383"><p>Yes - 100% correct. Photos were taken. It was not the dealer. It was denied by Ford Warranty. Funny thing is when I called customer satisfaction (Regional) they opened a claim, and was sent an e-mail from the Regional Manager, stating they couldn’t substantiate if I caused the damage on removal of the taillight, so that will be denied. However they are willing to find out what programs are available to resolve the left side cracks... that are the same as those on the right... this cost for a taillight is with the BLIS. I agree with you, never would I expect Warranty to fix things if I screw them up, as a matter of fact, If it is a small thing that would be covered under warranty, less then $100 I’ll just buy the part and fix it, because it is far cheaper for me then to give up my truck for three days minimum and drive 100 miles each way to the dealer for the repair. I went from Ford to Dodge and gave up on both of them because of poor Warranty Service. Been with GM ever since, but they didn’t have an equal to the Raptor, so I traded in my Sierra for a Ford. Don’t get me wrong, Ford has some good products... it’s the after sale stuff that causes problems to the customer base.<span style="color: Red"></span></p><p><span style="color: Red"></span></p><p><span style="color: Red"><span style="font-size: 9px">---------- Post added at 06:37 PM ---------- Previous post was at 06:29 PM ----------</span></span></p><p><span style="color: Red"></span></p><p><span style="color: Red"></span>I told them I did it and why. The curious part is the initial denial stated based on the two pictures submitted by the Service Manager, they concluded improper removal procedure was followed causing the damage. Then they changed their position when the cracks were discovered on the opposite side. Now they claim they can not determine if the cracks were present before or after the removal of the right side... at least stick to one reason for a denial. Don’t change positions because evidence of existing cracks are found on the opposite side, in the same location as those on the right taillight.<span style="color: Red"></span></p><p><span style="color: Red"></span></p><p><span style="color: Red"><span style="font-size: 9px">---------- Post added at 06:54 PM ---------- Previous post was at 06:37 PM ----------</span></span></p><p><span style="color: Red"></span></p><p><span style="color: Red"></span>No, that isn’t what I am saying. When I pulled the taillight off, there was a crack in the plastic at the forward lower corner, I can only assume that was there prior to removal, because that edge is where the lens is glued to the housing all the way around the taillight. It creates a flange where it fits into the bed. Also there are cracks in the clear band of the lens along the mold lines that began to form. There is what appears to be glue separation bubbles forming on the left lens flange. That lower forward corner of the taillight fits very tight against the bed. I even mentioned to the dealer the taillight fits better, with an equal gap between the taillight and the bed. I looked at three brand new Raptors at the dealer. No cracks or separation in the taillights. But they do have uneven gaps spaces and that corner is very tight against the bed.</p></blockquote><p></p>
[QUOTE="D-Dub, post: 1171081, member: 22383"] Yes - 100% correct. Photos were taken. It was not the dealer. It was denied by Ford Warranty. Funny thing is when I called customer satisfaction (Regional) they opened a claim, and was sent an e-mail from the Regional Manager, stating they couldn’t substantiate if I caused the damage on removal of the taillight, so that will be denied. However they are willing to find out what programs are available to resolve the left side cracks... that are the same as those on the right... this cost for a taillight is with the BLIS. I agree with you, never would I expect Warranty to fix things if I screw them up, as a matter of fact, If it is a small thing that would be covered under warranty, less then $100 I’ll just buy the part and fix it, because it is far cheaper for me then to give up my truck for three days minimum and drive 100 miles each way to the dealer for the repair. I went from Ford to Dodge and gave up on both of them because of poor Warranty Service. Been with GM ever since, but they didn’t have an equal to the Raptor, so I traded in my Sierra for a Ford. Don’t get me wrong, Ford has some good products... it’s the after sale stuff that causes problems to the customer base.[COLOR="Red"] [SIZE=1]---------- Post added at 06:37 PM ---------- Previous post was at 06:29 PM ----------[/SIZE] [/COLOR]I told them I did it and why. The curious part is the initial denial stated based on the two pictures submitted by the Service Manager, they concluded improper removal procedure was followed causing the damage. Then they changed their position when the cracks were discovered on the opposite side. Now they claim they can not determine if the cracks were present before or after the removal of the right side... at least stick to one reason for a denial. Don’t change positions because evidence of existing cracks are found on the opposite side, in the same location as those on the right taillight.[COLOR="Red"] [SIZE=1]---------- Post added at 06:54 PM ---------- Previous post was at 06:37 PM ----------[/SIZE] [/COLOR]No, that isn’t what I am saying. When I pulled the taillight off, there was a crack in the plastic at the forward lower corner, I can only assume that was there prior to removal, because that edge is where the lens is glued to the housing all the way around the taillight. It creates a flange where it fits into the bed. Also there are cracks in the clear band of the lens along the mold lines that began to form. There is what appears to be glue separation bubbles forming on the left lens flange. That lower forward corner of the taillight fits very tight against the bed. I even mentioned to the dealer the taillight fits better, with an equal gap between the taillight and the bed. I looked at three brand new Raptors at the dealer. No cracks or separation in the taillights. But they do have uneven gaps spaces and that corner is very tight against the bed. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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