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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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<blockquote data-quote="D-Dub" data-source="post: 1171015" data-attributes="member: 22383"><p>Has anyone who recently purchased a Gen 2 Raptor had warranty claims denied? I am asking because I found visible hairline cracks inside my taillight lens (both sides) along the white/clear outline light. I removed my right taillight to wire trace the reverse lights to add auxiliary reverse lights. When the lower forward corner flange, where the lense came apart in my hand. No tools were used in the removal except the 8mm socket to remove the retainer screws. The taillight pops out by pulling straight back. However, Ford Warranty denied the claim stating improper removal technique was used to remove the taillight and there was no indication cracks were present prior to removal. I found similar hairline cracks on the left side, and evidence of glue separation between the lens and housing. I reported that to the dealer and that claim was also denied. The left side was never removed. I stopped buying Fords in 1996 because of the Warranty Claim process. Hell they were trying to make me pay for a factory recall on my ‘89 5.0, Mustang, because according to the dealer, it was older then 5 years.... I thought the dealer was jerking me around, and the service manager showed me the FOMOCO memo that said not to perform the recall repair on vehicles older then 5 years. My vehicles VIN was identified in the recall. I can go on and on about Ford’s Warranty process, but I have always wanted a Raptor, and when I was in a financial position to purchase a Gen 2, I did. The truck is great as are other products, but I find myself once again being hosed by Ford Warranty. So I will pay $423.00 for a new taillight and 1/2 hour for the dealer to install it. But will never again buy a ford.</p></blockquote><p></p>
[QUOTE="D-Dub, post: 1171015, member: 22383"] Has anyone who recently purchased a Gen 2 Raptor had warranty claims denied? I am asking because I found visible hairline cracks inside my taillight lens (both sides) along the white/clear outline light. I removed my right taillight to wire trace the reverse lights to add auxiliary reverse lights. When the lower forward corner flange, where the lense came apart in my hand. No tools were used in the removal except the 8mm socket to remove the retainer screws. The taillight pops out by pulling straight back. However, Ford Warranty denied the claim stating improper removal technique was used to remove the taillight and there was no indication cracks were present prior to removal. I found similar hairline cracks on the left side, and evidence of glue separation between the lens and housing. I reported that to the dealer and that claim was also denied. The left side was never removed. I stopped buying Fords in 1996 because of the Warranty Claim process. Hell they were trying to make me pay for a factory recall on my ‘89 5.0, Mustang, because according to the dealer, it was older then 5 years.... I thought the dealer was jerking me around, and the service manager showed me the FOMOCO memo that said not to perform the recall repair on vehicles older then 5 years. My vehicles VIN was identified in the recall. I can go on and on about Ford’s Warranty process, but I have always wanted a Raptor, and when I was in a financial position to purchase a Gen 2, I did. The truck is great as are other products, but I find myself once again being hosed by Ford Warranty. So I will pay $423.00 for a new taillight and 1/2 hour for the dealer to install it. But will never again buy a ford. [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Ford Warranty Denied Internal Taillight Cracks Claim
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