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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Exterior Modifications Forum [GEN 1]
Fitment and customer service problems with my Rogue bumper...
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<blockquote data-quote="Mluis11" data-source="post: 1124262" data-attributes="member: 17075"><p>I had a similar experience with [MENTION=13945]Rogue Racing[/MENTION] regarding shipping. I placed my order with [MENTION=21535]Rick@FreedomMotorsports[/MENTION] and he provided excellent service and a great deal on my parts, even better than Rogue offered when I was there in person having my truck worked on. I asked if they could ship on a specific date (1/2/17)because I was going to be out of town and was told no problem from Nick. I explained that I needed the parts by 1/5/17 and even said I had another address to ship to if needed, but was told they'd arrive in time if shipped 1/2/17. I called on a Tuesday(1/3/17) to make sure it had shipped on Monday as promised and was told "No, the boys decided to spend an extra day out at Dumont Dunes and it didn't ship yesterday." No sorry, no I'll make it a priority, just "The shipping guys is really busy and I'll see what we can do." I stressed that I needed the parts by early Friday morning because I had 5 week old plans to head 5 hours away to work on my truck at a friends shop. My life is busy with family and work and this shipping mistake caused a 2 month delay on being able to reschedule. </p><p></p><p>Nick emailed me the tracking information on Friday(1/6/17) showing the parts didn't even leave Rogue until late Thursday evening, 2 full days after I talked to him and stressed the importance of them fulfilling the agreed upon timeline of arriving Friday a.m. at the latest. No communication besides the forwarded tracking info has ever occurred to this point. I even emailed Nick and he never responded. Mistakes happen and I understand that. My biggest complaint is the poor customer service and the excuses! I was lost for words when Nick told me "The boys decided to spend an extra day at Dumont". Are you freaking kidding me! I never even received a "We're sorry" or "We'll make this right since there is still 3 days to get you your parts" THE PARTS SAT AT ROGUE FOR 2 1/2 MORE DAYS UNTIL THEY WERE SHIPPED! </p><p></p><p>I've been very happy with their products, but in my experience they are definitely lacking in the customer service aspect of the business. I met Nick when I was there and he was very friendly and even took the time to give me a tour. I just think at the very least I deserved a call telling me my parts are not arriving in time rather than just forwarding me tracking info on the day I was planning on leaving town to install them. </p><p></p><p>On a side note, I choose not to bother Rick with this because he was in Baja and I already had a relationship with Nick, but I know he would of done all he could for me. His customer service will keep me coming back. </p><p></p><p>Matt Luis</p></blockquote><p></p>
[QUOTE="Mluis11, post: 1124262, member: 17075"] I had a similar experience with [MENTION=13945]Rogue Racing[/MENTION] regarding shipping. I placed my order with [MENTION=21535]Rick@FreedomMotorsports[/MENTION] and he provided excellent service and a great deal on my parts, even better than Rogue offered when I was there in person having my truck worked on. I asked if they could ship on a specific date (1/2/17)because I was going to be out of town and was told no problem from Nick. I explained that I needed the parts by 1/5/17 and even said I had another address to ship to if needed, but was told they'd arrive in time if shipped 1/2/17. I called on a Tuesday(1/3/17) to make sure it had shipped on Monday as promised and was told "No, the boys decided to spend an extra day out at Dumont Dunes and it didn't ship yesterday." No sorry, no I'll make it a priority, just "The shipping guys is really busy and I'll see what we can do." I stressed that I needed the parts by early Friday morning because I had 5 week old plans to head 5 hours away to work on my truck at a friends shop. My life is busy with family and work and this shipping mistake caused a 2 month delay on being able to reschedule. Nick emailed me the tracking information on Friday(1/6/17) showing the parts didn't even leave Rogue until late Thursday evening, 2 full days after I talked to him and stressed the importance of them fulfilling the agreed upon timeline of arriving Friday a.m. at the latest. No communication besides the forwarded tracking info has ever occurred to this point. I even emailed Nick and he never responded. Mistakes happen and I understand that. My biggest complaint is the poor customer service and the excuses! I was lost for words when Nick told me "The boys decided to spend an extra day at Dumont". Are you freaking kidding me! I never even received a "We're sorry" or "We'll make this right since there is still 3 days to get you your parts" THE PARTS SAT AT ROGUE FOR 2 1/2 MORE DAYS UNTIL THEY WERE SHIPPED! I've been very happy with their products, but in my experience they are definitely lacking in the customer service aspect of the business. I met Nick when I was there and he was very friendly and even took the time to give me a tour. I just think at the very least I deserved a call telling me my parts are not arriving in time rather than just forwarding me tracking info on the day I was planning on leaving town to install them. On a side note, I choose not to bother Rick with this because he was in Baja and I already had a relationship with Nick, but I know he would of done all he could for me. His customer service will keep me coming back. Matt Luis [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford Raptor Exterior Modifications Forum [GEN 1]
Fitment and customer service problems with my Rogue bumper...
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