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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Factory Damage to Brand New 2017 Raptor
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<blockquote data-quote="Nibbl3s" data-source="post: 1187401" data-attributes="member: 24641"><p>Hello all,</p><p></p><p>Let me start by saying, I have been lurking here for a little while now, researching and preparing for my new raptor, and i think this is a great community and i hope to be more involved in the future.</p><p></p><p>Unfortunately, my first post is not one of excitement or joy with my brand new raptor (even though I absolutely love this truck). I have a serious issue, and I would like your opinions of expectations and demands. </p><p></p><p>I bought this truck a little over 2 weeks ago brand new from a dealership who I will not name yet. It had 60 miles and was gorgeous. I worked out a good price, and went down and inspected/purchased the truck. It was a cloudy day, and I did the best i could under the circumstances (it looked fine).</p><p></p><p>A few days after I washed it for the first time. Upon closer inspection, I found that the rear passanger window glass had deep gouges within the glass, and a minor scuff on the rear fender. Thinking this was the worst of it, i had the glass replaced (only $240) and i decided to live with the scuff thinking; "if this was the worst of it oh well things happen."</p><p></p><p>I then took the truck to a prefessional auto detailer to have OptiCoat pro plus installed. Around 8 o'clock at night (he works indoors and prefers to coat at night for temperature reasons) i receive a call from him. He asks me if i was aware the my door had been repainted (he knew the truck was brand new). I said there is no way that is possible. He described a horrible blend job with overspray and obvious wet sand marks on the rear passenger door. He took pictures which I am attaching with this post.</p><p></p><p>My stomach sank. My immediate thought was that it was damaged in transport and the dealer fixed it. I called the salesman who I worked with who immediately put me in touch with their GM. He is adamant that they did not work on it and it must have come from Ford like that. After some back and forth (I have no reason to believe they are lying to me, but I operate under the saying "trust, but verify") we are notifying Ford tomorrow for a claim.</p><p></p><p>My question is, what should I demand here? I purchased a brand new truck that was obviously damaged some where and resprayed (I cant imagine the factory doing this....)</p><p></p><p>What do you all think? I am not going to name any names as we are just beginning this journey, but should I be happy with a door repaint? I feel as the severity if this issue calls for a full replacement. I am now out $400 due to the installation of the optics's coat not being complete as well (only cleaning and partial polishing occurred, door is in original state). </p><p></p><p>This sucks. </p><p></p><p>thanks</p><p></p><p>Colin</p></blockquote><p></p>
[QUOTE="Nibbl3s, post: 1187401, member: 24641"] Hello all, Let me start by saying, I have been lurking here for a little while now, researching and preparing for my new raptor, and i think this is a great community and i hope to be more involved in the future. Unfortunately, my first post is not one of excitement or joy with my brand new raptor (even though I absolutely love this truck). I have a serious issue, and I would like your opinions of expectations and demands. I bought this truck a little over 2 weeks ago brand new from a dealership who I will not name yet. It had 60 miles and was gorgeous. I worked out a good price, and went down and inspected/purchased the truck. It was a cloudy day, and I did the best i could under the circumstances (it looked fine). A few days after I washed it for the first time. Upon closer inspection, I found that the rear passanger window glass had deep gouges within the glass, and a minor scuff on the rear fender. Thinking this was the worst of it, i had the glass replaced (only $240) and i decided to live with the scuff thinking; "if this was the worst of it oh well things happen." I then took the truck to a prefessional auto detailer to have OptiCoat pro plus installed. Around 8 o'clock at night (he works indoors and prefers to coat at night for temperature reasons) i receive a call from him. He asks me if i was aware the my door had been repainted (he knew the truck was brand new). I said there is no way that is possible. He described a horrible blend job with overspray and obvious wet sand marks on the rear passenger door. He took pictures which I am attaching with this post. My stomach sank. My immediate thought was that it was damaged in transport and the dealer fixed it. I called the salesman who I worked with who immediately put me in touch with their GM. He is adamant that they did not work on it and it must have come from Ford like that. After some back and forth (I have no reason to believe they are lying to me, but I operate under the saying "trust, but verify") we are notifying Ford tomorrow for a claim. My question is, what should I demand here? I purchased a brand new truck that was obviously damaged some where and resprayed (I cant imagine the factory doing this....) What do you all think? I am not going to name any names as we are just beginning this journey, but should I be happy with a door repaint? I feel as the severity if this issue calls for a full replacement. I am now out $400 due to the installation of the optics's coat not being complete as well (only cleaning and partial polishing occurred, door is in original state). This sucks. thanks Colin [/QUOTE]
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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Factory Damage to Brand New 2017 Raptor
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