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GEN 2 (2017-2020) Ford F-150 Raptor Forums
Ford F-150 Raptor General Discussions [GEN 2]
Cam Phaser Horror Update
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<blockquote data-quote="Webb24" data-source="post: 1890028" data-attributes="member: 38280"><p>Well since someone deleted my last post I guess I will make a new one with an update. Please don't delete this thread and everyone be respectful. </p><p></p><p>So the Ford guy working the counter at check in completely dismissed the new programming saying it doesn't do anything which I thought was strange. </p><p></p><p>I did find out the dealership failed to do the new programming when the recall was active while the truck was in for service, so I figure that helps my case.</p><p></p><p>When I pushed back on the programming "not doing anything" with the tsb documents in hand he kind of changed his tune a little and said they could do the programming if I wanted but it didnt help his truck. </p><p></p><p>I then said the phasers need replaced and then reprogrammed if they are already rattling and he reluctantly agreed. </p><p></p><p>The truck is still just under 70k miles and I am waiting to hear back if it is going to be covered by Ford or not. He said if not its a $5k repair.</p><p></p><p>The guy at the counter said since the phasers were already changed once in 2020 under warranty that Ford typically only covers them for 12k miles and that would somehow hurt my case?</p><p></p><p>All in all It felt like I knew more about this problem than he did even though the customer just before me was in for the same exact repair. </p><p></p><p>I am not sure if the guy was playing dumb or is actually dumb. </p><p></p><p>Anyway, I will continue to update.</p></blockquote><p></p>
[QUOTE="Webb24, post: 1890028, member: 38280"] Well since someone deleted my last post I guess I will make a new one with an update. Please don't delete this thread and everyone be respectful. So the Ford guy working the counter at check in completely dismissed the new programming saying it doesn't do anything which I thought was strange. I did find out the dealership failed to do the new programming when the recall was active while the truck was in for service, so I figure that helps my case. When I pushed back on the programming "not doing anything" with the tsb documents in hand he kind of changed his tune a little and said they could do the programming if I wanted but it didnt help his truck. I then said the phasers need replaced and then reprogrammed if they are already rattling and he reluctantly agreed. The truck is still just under 70k miles and I am waiting to hear back if it is going to be covered by Ford or not. He said if not its a $5k repair. The guy at the counter said since the phasers were already changed once in 2020 under warranty that Ford typically only covers them for 12k miles and that would somehow hurt my case? All in all It felt like I knew more about this problem than he did even though the customer just before me was in for the same exact repair. I am not sure if the guy was playing dumb or is actually dumb. Anyway, I will continue to update. [/QUOTE]
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Ford F-150 Raptor General Discussions [GEN 2]
Cam Phaser Horror Update
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