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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
Bad experience at Bob Wondries Ford in Alhambra, CA
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<blockquote data-quote="2014RubyRed" data-source="post: 969314" data-attributes="member: 16927"><p>Having dealt with my Ford house for so long, I can tell you that this place you went to is a travesty!</p><p></p><p>I will also say that these dealerships live and die by the survey results they get from their customers. My dealership always asks what they can do to score perfect scores throughout the process. The General Manager always sends a personal email asking about my experience and if there was anything they could do better. He told me that even one negative survey point affects the bonuses that the service department managers get.</p><p></p><p>Inquire with Ford how to get a hold of one of these surveys for your recent visit and flame that Service Manager that you were dealing with. I promise it will affect the department and someone will have a talk with him about your experience.</p><p></p><p>Good luck!!!</p></blockquote><p></p>
[QUOTE="2014RubyRed, post: 969314, member: 16927"] Having dealt with my Ford house for so long, I can tell you that this place you went to is a travesty! I will also say that these dealerships live and die by the survey results they get from their customers. My dealership always asks what they can do to score perfect scores throughout the process. The General Manager always sends a personal email asking about my experience and if there was anything they could do better. He told me that even one negative survey point affects the bonuses that the service department managers get. Inquire with Ford how to get a hold of one of these surveys for your recent visit and flame that Service Manager that you were dealing with. I promise it will affect the department and someone will have a talk with him about your experience. Good luck!!! [/QUOTE]
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GEN 1 (2010-2014) Ford SVT Raptor Forums
Ford SVT Raptor General Discussions [GEN 1]
Bad experience at Bob Wondries Ford in Alhambra, CA
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