Rigid Dually Lens Cracking

I have sent two pair of dually lights back at least 4 times for moisture behind the lens, then they burn out. That was from daily road use, not crossing streams. Most recently they want my sales receipt which makes no sense since I'm already in the system with my most recent RMA. Very disappointing

Guess I need to do more research. I had planned on getting some Rigid's for the fog pocket, now... I'm not so sure.

Wfo said:

I have sent two pair of dually lights back at least 4 times for moisture behind the lens, then they burn out. That was from daily road use, not crossing streams. Most recently they want my sales receipt which makes no sense since I'm already in the system with my most recent RMA. Very disappointing

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Very disappointing indeed
I had left a message also here in the RIGID section but no one has picked it up.

they unfortunately arent very active on the forum.

Hint: Baja Designs.....

X2 baja designs.

Sent from my SM-G920V using Tapatalk

Good morning to All

Just got this today:

Hi Santiago,

Thank you for your email request,
I have issued you a RMA number so that the light can be sent in so we can find out what happened.
When returning the light you can return it in any box that it fits.
Please do not internally open the light.
Please remove all brackets and external light covers, prior to shipping in your lights for repair.

We do ask that you write the RMA number on the outside of the box for reference.

Please be advised RMA's are only good for 30 days, or they will need to be reissued

Please send to:

Rigid Industries
779 N. Colorado St.
Gilbert, AZ 85233

Will remove them this weekend to send. And here we go...

RDFTS said:

Hint: Baja Designs.....

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JJ f150harley said:

X2 baja designs.

Sent from my SM-G920V using Tapatalk

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Did someone say Baja Designs?

Sorry to hear about the issue you had with the other lights. Hopefully you get the issue resolved. We are here if you are interested in making a switch down the road.
All of our LED Lights have interchangeable lenses and optics. This allows you to easily change pattern or color.
For your case, if you crack a lens it's VERY easy to replace. All it takes is a couple of minutes and one of our replacement lens kits. Best of all it doesn't void your warranty.
https://www.bajadesigns.com/products/Replacement-Lenses.asp



The lenses are Hardcoated Polycarbonate and can withstand a lot of use! From time to time (mostly race applications) we will have a lens crack or chip from large rocks.

Please let me know if you have any questions!

Thank You,
Bailey, Baja Designs


www.bajadesigns.com - (800)422-5292x114 - [email protected]

renegadeagle said:

Will remove them this weekend to send. And here we go...

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Last time I sent into Rigid a cube light for warranty, they replaced it instead of fixing. That was fine but the new design they sent me no longer worked in the brackets they told me to take off so I couldn't reinstall it. I waited a week for them to finally tell me they could not find an old housing so waited longer for a replacement bracket. Then once ready to install, it worked fine but couldn't get the same angle as the other light on the other side of the bumper. Needless to say, I just took them off and sold them.

You will probably be fine but I would ask just incase they decide to replace it.

Baja Designs if only for this reason. not to mention far better light output and beam form