Review and Install How to on ORACLE Mirror lights

scarrjack · Nov 20, 2014

OrangeAddict said:
So I find this a defect in the quality of the product. I was not charged since I had the lights in the truck for 6 months. They worked well with me on this issue. IMHO these plates should not change color/oxidize in a 6 month period. I was told that they had addressed these issues in the new plates to avoid this issue. Only time will tell.

I totally agree that it is a defective product, mine have only been on the truck for 5 months. Advanced Automotive Concepts says their warranty does not cover shipping

I might just take them off myself and repaint them, I don't know. I was kind of hoping for a little better customer service, they lost a possible customer over a $30 shipping charge, it's not the cost but the principal of it.

OrangeAddict · Nov 20, 2014

scarrjack said:
I totally agree that it is a defective product, mine have only been on the truck for 5 months. Advanced Automotive Concepts says their warranty does not cover shipping

I might just take them off myself and repaint them, I don't know. I was kind of hoping for a little better customer service, they lost a possible customer over a $30 shipping charge, it's not the cost but the principal of it.

Frankly I agree with ya there. Are they a forum vendor? That was one of the reasons I went with them.

scarrjack · Nov 20, 2014

OrangeAddict said:
Frankly I agree with ya there. Are they a forum vendor? That was one of the reasons I went with them.

I don't think they are a vendor here, can't remember if they ever were. I got in on the prebuy for them when they first came out, not sure if any vendors on here actually sell them.

2004boss · Nov 21, 2014

$30 seems $20 high for shipping imo

Humvee21 · Nov 21, 2014

They are charging shipping u light lenses for $30? Just lenses? That's nonsense... I run a dropshipping company and shipping a large 20lb box from coast to coast is only $25.

Sent from my HTC One_M8 using Tapatalk

Ditchplains1 · Nov 21, 2014

---------- Post added at 04:46 PM ---------- Previous post was at 04:44 PM ----------

---------- Post added at 04:47 PM ---------- Previous post was at 04:46 PM ----------

scarrjack · Nov 21, 2014

Yeah, $30 is a bit ridiculous just for the metal plates that go around the lights. 2 small flat pieces of metal, you could probably just put them in one of those padded envelopes for a few bucks

Ditchplains1 · Nov 23, 2014

I've been hacked

Yukon Joe · Nov 23, 2014

scarrjack said:
Yeah, $30 is a bit ridiculous just for the metal plates that go around the lights. 2 small flat pieces of metal, you could probably just put them in one of those padded envelopes for a few bucks

I agree $30 is a lot for shipping, did they say it was because they have to shop to Canada?

What if you contact Oracle directly?

Donate to Avery and be entered into a raffle for an awesome prize for your Raptor
http://www.fordraptorforum.com/f195/november-pay-forward-event-38746/#post780993

scarrjack · Nov 23, 2014

Yukon Joe said:
I agree $30 is a lot for shipping, did they say it was because they have to shop to Canada?

What if you contact Oracle directly?

Donate to Avery and be entered into a raffle for an awesome prize for your Raptor
http://www.fordraptorforum.com/f195/november-pay-forward-event-38746/#post780993

Contacting Oracle is my next step. Shipping to Canada is always more but as far as I am concerned I paid shipping when I originally bought the lights. The consumer shouldn't be on the hook for a defective product, maybe AAC should be hitting up Oracle to get reimbursed for shipping me another set of plates.

Review and Install How to on ORACLE Mirror lights

scarrjack

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OrangeAddict

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scarrjack

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2004boss

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Humvee21

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Ditchplains1

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scarrjack

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Ditchplains1

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Yukon Joe

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scarrjack

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