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Service department


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I am pretty sure that many folks here own other cars, more expensive one probably. How is your experience with ...


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Old 07-11-2018, 04:02 PM   #1 (permalink)
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I am pretty sure that many folks here own other cars, more expensive one probably. How is your experience with Ford's service department, compared to other brands? I am really disgusted.NY Long Island




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Old 07-11-2018, 05:05 PM   #2 (permalink)
 
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Has to be at the bottom of the list for me both service and amenity wise, though I've yet to have a negative experience.

If I had to rate my experiences at a Ford dealership it'd be neutral.

Seeing as how this is a message board I'll go ahead and ask why the disgust?


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Old 07-11-2018, 05:13 PM   #3 (permalink)
 
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I'd have to say it isn't Ford, rather, individual dealers that make a difference... I've had some bad experiences with a couple dealers in Washington state when I lived there. The local dealer here in Idaho is awesome. If you are having heartache, maybe try a different dealership.


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Old 07-12-2018, 04:45 PM   #4 (permalink)
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Originally Posted by RaptArAz View Post
Has to be at the bottom of the list for me both service and amenity wise, though I've yet to have a negative experience.

If I had to rate my experiences at a Ford dealership it'd be neutral.

Seeing as how this is a message board I'll go ahead and ask why the disgust?
They have no clue, and waste your time. I asked for the 18s17 recall in person, the service department told me that they did not have the part in Stock to call back within a week. I called back, now I have to go there to order the part, cannot be done on the phone. I get there, now I have to make an appointment to have the car inspected. At this point I lost it and after asking to speak with a manager they just ordered the part and I am waiting to be called in for service.
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