I recently placed an order with Rick at Freedom Motorsports for a BAK MX4 bed cover for my new Raptor. The cover sustained some damage prior to arriving at my home.
I contacted Rick who went above and beyond to help me. Though this issue was not his fault and was completely beyond his control, he sent me a replacement cover the next business day. In fact, he had a replacement cover on the way before I ever even re-packaged the damaged cover. He even helped arrange for UPS to pick up the old cover at my home using a return label that he provided.
He could have simply told me to take this matter up with BAK, but by sending a complete replacement cover before I even returned the old one, he went above and beyond to help me. I wanted to take a moment and post this positive review of Rick and Freedom Motorsports to assure any potential customers that they run a first class outfit. They have earned my future business.
I contacted Rick who went above and beyond to help me. Though this issue was not his fault and was completely beyond his control, he sent me a replacement cover the next business day. In fact, he had a replacement cover on the way before I ever even re-packaged the damaged cover. He even helped arrange for UPS to pick up the old cover at my home using a return label that he provided.
He could have simply told me to take this matter up with BAK, but by sending a complete replacement cover before I even returned the old one, he went above and beyond to help me. I wanted to take a moment and post this positive review of Rick and Freedom Motorsports to assure any potential customers that they run a first class outfit. They have earned my future business.