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SYNC Traffic Direction and Information Services RENEWAL


This is a discussion on SYNC Traffic Direction and Information Services RENEWAL within the Ford Professional Forum forums, part of the Ford Raptor Tech Forums category!
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Old 12-04-2010, 10:54 AM   #1 (permalink)
 
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Default SYNC Traffic Direction and Information Services RENEWAL

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Hey everyone just a reminder, when the time comes for your SYNC Traffic Direction and Information Services RENEWAL, it's Complimentary to the original owner for the first 3 years and require activation and renewal every year at SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com.

just a heads up www.syncmyride.com
randy

====================================

December 2, 2010
To: All Ford and Lincoln Mercury Dealers Subject: EFC0202473DC SYNC Traffic, Directions and Information Renewal Summary

Since introducing, SYNC Traffic Direction and Information Services as a feature on 2010 MY vehicles, over 40% of our customers nationally have activated these complimentary "cloud based" services to enhance their driving experience. SYNC Traffic, Directions and Information Services are complimentary to the original owner for the first 3 years and require activation and renewal every year at SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com.

Traffic, Directions and Information Annual Renewal Process

While these services are complimentary for 3 years to the original owner on 2010 MY vehicles, customers must renew their complimentary services each year at SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com.

Dealer Assistance

Many 2010 vehicle owners are approaching or have already reached their one-year activation milestone. We need your assistance informing customers that they must renew their subscriptions. This one-year check in also provides you the opportunity to get those customers that haven’t activated their complimentary service to do so.

We encourage you to contact your eligible customers and direct them to renew or activate their service. You can provide your customers with the following instructions:

Go to SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com
Log in or register for an account
Select MANAGE SYNC from the top right navigation options
You will see a message to either activate or renew your subscription to Traffic, Directions and Information.
Annual Renewal Customer Support Actions

1. In-Vehicle Automatic Messages
Automatic messages are sent to the customer in their vehicle when they access the voice prompted "Services" menu at 28 and 7 days prior to Traffic, Directions and Information Services subscription expiration. Note: the following automatic messages only occur when accessing the "Services" section of the SYNC menu.

SYNC "Services" generated automatic message (within 28 days of expiration)
<Sync> Services. It's almost time to renew your subscription. To continue using Services, please login at syncmyride.com and click renew. Now, which service do you want?

SYNC "Services" generated automatic message (within 7 days of expiration)
<Sync> Services. Your subscription will require renewal in the next 7 days. To continue using Services please login at syncmyride.com and click renew. Now, which service do you want?

SYNC "Services" generated automatic message (when annual subscription has expired)
<Sync>SYNC Services are no longer active for this account. To continue using Services please login at SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com and click renew.

2. Outbound e-mails to Traffic, Directions and Information Customers
In addition to in-vehicle messaging, we are currently working to develop an outbound e-mail alert directly to customers from SYNC | Change Songs, Make Phone Calls, Get Directions - All Using Your Voice | Ford.com. Timing is likely Q2 - 2011

QUESTIONS

Customer/Dealer Support

Retail Customer SYNC Support – 800-392-3673
(Select #1 for English, #2 for Spanish. Select #3, then select #1)
Dealer SYNC Support – 877-945-3648
Contact your FCSD Parts and Service Zone Manager or FLM Sales Zone Manager



Copyright 2010 Ford Motor Company






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Last edited by HARLEY6LF250SDU; 12-05-2010 at 12:58 AM.
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Old 12-04-2010, 12:15 PM   #2 (permalink)
 
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how much is it after those 3 years?


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Old 12-04-2010, 12:42 PM   #3 (permalink)
 
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Great info, Randy! Thanks again for the call and update last night.

Since all of us will need to renew at different times of the year, can we get a sticky on this?
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Old 12-04-2010, 12:48 PM   #4 (permalink)
 
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Originally Posted by iceman302 View Post
Great info, Randy! Thanks again for the call and update last night.

Since all of us will need to renew at different times of the year, can we get a sticky on this?

k .


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Old 12-04-2010, 02:36 PM   #5 (permalink)
 
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Thanks!
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Old 12-04-2010, 05:15 PM   #6 (permalink)
 
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Originally Posted by mrpork View Post
how much is it after those 3 years?
You will NEVER have to renew!!! BECAUSE I WILL SELL YOU A NEW RAPTOR @ the end of 3 Years ............ lol


just kidding, prices will change by that time i'm pretty sure, they always do.
I would have to check, because I sell Trucks not Sub's for Sat/Radio services.


randy
---------


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I'd rather be riding my motorcycle thinking about God, than in church thinking about my motorcycle. ~unknown~
-----------
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If you can read this, thank a teacher. If it's in English, thank a soldier.
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Old 12-04-2010, 05:49 PM   #7 (permalink)
 
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Originally Posted by HARLEY6LF250SDU View Post
You will NEVER have to renew!!! BECAUSE I WILL SELL YOU A NEW RAPTOR @ the end of 3 Years ............ lol


just kidding, prices will change by that time i'm pretty sure, they always do.
I would have to check, because I sell Trucks not Sub's for Sat/Radio services.


randy
---------
hell i like the way you think. i would love to purchase a truck every 3 years


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