Raptor service appointment gone bad

Jackemuphigh21 said:

Not that this is a life or death thing here, but I was extremely pissed to say the least. I just did the top perch mod on my '12 Tuxedo Black SCrew a week ago, so I made an appointment to have it in for an alignment at my local dealership this morning. I am going out of town tomorrow for the weekend and the weather is going to be nice so I did a FULL exterior detail on my truck last night. I'm talking wax, fender wells cleaned and dressed, tires cleaned and dressed, the works. I was out till after 11pm last night finishing this up. So I drop it off at service this morning looking clean as ever and told them I would be back to pick it up at 12:15pm.

When I returned at 12:15 I went inside and did my paperwork and paid for my service and all as normally would be expected and all was great. But when I walked out to my truck parked on the lot........I guarantee I could have torn out someones spine with my bare hands and they wouldn't have felt it. The passenger side of the truck was covered in white mud!!!! All four fender wells and both running boards were white also. I cant even put in words how much it angered me that someone would disrespect their customer to do something like this.

I actually had another appointment to get the truck to for the windows to be tinted and was so upset, and was afraid of how I might handle the situation if walked back inside, that I just got in the truck and left for the other appointment. Once I gained my composure and could handle myself with integrity I made a phone call to the service writer. After I explained the situation to him the first words out of his mouth were, "Well, we do have a gravel parking lot and there are probably some puddles around here". I commenced to inform him that this is not how you treat a customers car under any circumstance much less when you can clearly see that the vehicle is SPOTLESS and is BLACK for crying out loud. He responded by saying, "well, all I can do at this point is apologize and if you want you can bring it back by and we can RINSE it off for you". I told him that it would never be back on his lot for anything else and don't worry about the "RINSE" I would handle that myself.

I just can't believe the lack of respect people would have for someone else' property, much less a PAYING customer. I mean seriously. The sheer laziness to not inspect the customers vehicle yourself as a service writer or as a technician for that matter. I used to work in a service department and I sure as hell never let a vehicle that I worked on leave dirtier than when it came in. That's just absurd in my mind. All it conveys to your customer is that you don't give two ***** about them and all you want is their money.

I'm sorry for the rant, I just can't believe that this is how anyone would want to be treated.

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Boss Hoss said:

Mike----Good Point!!!!! I always make sure it is on the ticket that it is not to be washed. Now some of you are going to think this is crazy but I try to take it in detailed out so i can see any issues when I get it back. This is just my opinion but maybe a tech is going to be a little more careful with a clean detailed vehicle than a dirty one..

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Mike Hammer said:

They will be more carefull, that shows them you are a car guy and you take care of your toys.

They look at me like I got three heads??????? You, You do, do, do Not want us to wash your truck?

YES DO NOT TOUCH it with your cheap car shampoo, they most likley use Dawn, its so cheap. That will strip the car of everything all the wax you just put on. Leave your sandy, rocky old underwear that you use for rags off my car.

Washing your car with the best products and with a knowledgeable
human is not in their best interest.

But Washing your car with low tier products is in their interest, its a nice service for regular people. Most people do not have a clue how much damage they can do.

You may think I am crazy, but If I have to leave my Dodge truck and they are going to park it in their sardine can of a lot. I give the guy working on my car $10.00 to make sure he does not park it by any other cars/trucks because I do not want a door ping and make sure do not wash it.

I tell them upfront I have "OCD", that door ping will drive me crazy. I ask him do you like when someone uses your "tools", they say no. I say then I hate when someone washes my car. And then I show him my car is perfect. Thats when I give him the 10.00. He gets the hint quick he will be responsible and I paid him to do what I want.

For me its worth it, a 10.00 warranty for not stripping my car of the wax I put on for the last 2 hours and not having to go to the body shop for a ping or scratch.

At the Cadalac dealer for my wifes escalade you are assigned a guy, he's yours. You get him every time. You call, you talk to him only, he knows your car and remembers what work has been done. He meets you when you get out of your car. I do not even have to tell him about washing or parking. He knows the routine and goes out of his way to do it. And these guys must get paid well, they never leave. I have had the same one for 5 years.

My Dodge dealership, news guys every year or so. I hope the Ford Dealer is better. If not I know how to train.

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