Bad experience at Bob Wondries Ford in Alhambra, CA

yufengluo said:

Hello everyone. It is unfortunate that I must make my introduction to the forum this way but my name is Yufeng and I own the Black Raptor with the red roll cage that has been all over SVC's Instagram. Have something I'd like to warn people about.

Gonna talk about my experience at Bob Wondries Ford in Alhambra today. To start off, I spent the majority of the morning at SVC Offroad to look over everything after the barstow test. On the way home, I stopped by Ken Grody Ford in Buena Park as well as Advantage Ford in Monrovia for a oil change since my truck had just hit 3500 miles and I had the 7 year service plan so figured I'd try the dealerships. Both refuse politely because they didn't want to be accountable for any aftermarket parts. I called Bob Wondries Ford service department while I was still at Advantage and spoke to the service manager about my concerns if they could take care of my one piece hood. He sounded super excited about a modded raptor coming in on the phone. When I arrived, the first thing he said to me was "Holy Shit, ************, holy ****". Was not sure how to take that greeting. I Immediately expressed concerns once again about the one piece being kept in a safe area and I wanted to be the one taking it off before they drive it to the lift. "Sure," he says. He starts tapping on my one piece to see what its made of and chips the paint with his nails. I didn't notice the chip where he had tapped it til I got it back. Note: paint is relatively fresh so it has not cured. Then he asked for the keys to look at my mileage. He decides to start my truck on purpose to listen to aggressive start up it as you can tell by the big smile on his face. You do not need to start it to check milage as the other dealers didn't. I didn't take that as a sign to leave which was a big mistake. Half way through undoing the clips someone comes and tells me I need to do paperwork in the office so I walk in and start giving them my info. The only things that were left undone were the zues screws hidden behind the the headlights that secured it to the valence. First thing he does is tells me my warrenty is voided due to mods and punches it into the computer. The way he said it was like he wanted to void my warranty. Next thing I know, all the mechanics swarm to my truck, start doing circles around, touching stuff, tapping on my glass, opening up my doors to look inside. Guy decides to jump in as I am looking straight at him and starts up my truck once again to let all his buddies listen to it. I know this by the way they were urging this one guy to get in. Then he drives off. I look straight at the service manager and I ask him, "didn't I specifically tell you to let me finish taking it off before you take it?" He replies, "we know what we're doing." No they didn't because if they lifted the one piece, it would have cracked with the one hidden zeus in place. I was starting to get mad at this point and I told them to bring it back. Blonde lady sitting next to him comes to the front of the office and stares me down then tells me "You need to calm down." I never raised my voice or expressed anger once. The service manager then tells me, "you don't think we know how to do our job huh." I respond with, "so explain how your gonna take off my one piece. I wasn't done taking it off." He bolts out the office starts screaming "Bring the truck back. This guy thinks we don't know how to do our job." Looks at me again and yells, "I'm gonna fire everyone here. Your all fired." He did all this to taunt me for sure. Never said a thing to him to **** him off. His employees start to laugh and as my truck rolls back into view, he says, "heres your truck back. Get out of here" waving his arm as to shoo me out of the dealership. I'm walking to my truck and I can hear them talking trash about how stupid I am thinking they didn't know what they were doing. I didn't want to have to do this but I am so outraged I just had to.

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Rookie said:

@FordService

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FordService said:

Hey yufengluo,

Thank you for posting about your service experiencing. I'm going to make sure this feedback gets documented. Please PM your name, VIN, mileage, dealer, and best daytime phone number, and I'll get started.



Thanks for looping me in, Rookie!

Nick

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yufengluo said:

thanks for all the replies guys and I'll get that info sent to you right away. Would you guys like me to do a intro thread about myself as well as my truck? If so what in what section?

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yufengluo said:

Would you guys like me to do a intro thread about myself as well as my truck?

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mike.s said:

Your vehicle is not safe at any dealership. I took my truck to have it serviced at a dealership that has been highly recommended on this very forum. I won't say which one because I don't want to stir up trouble.

I had a dash cam on it, and the techs were too stupid to notice or they just didn't care. I reviewed the footage after getting my truck back. These idiots basically drove around town blabbing about all kinds of random shit (dash cam has a microphone). They didn't check anything. Well, I take that back. That did test the supercharger buy flooring my truck from a stand still as they were getting on the freeway, wheelhopping all the way. I was not happy about that, but I didn't bother complaining to the dealership. I have the video somewhere. I'll post it up.

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mike.s said:

Your vehicle is not safe at any dealership. I took my truck to have it serviced at a dealership that has been highly recommended on this very forum. I won't say which one because I don't want to stir up trouble.

I had a dash cam on it, and the techs were too stupid to notice or they just didn't care. I reviewed the footage after getting my truck back. These idiots basically drove around town blabbing about all kinds of random shit (dash cam has a microphone). They didn't check anything. Well, I take that back. That did test the supercharger buy flooring my truck from a stand still as they were getting on the freeway, wheelhopping all the way. I was not happy about that, but I didn't bother complaining to the dealership. I have the video somewhere. I'll post it up.

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