Warning about rear window defrosters!!

2014RubyRed · Nov 9, 2015

So, how many members have just unplugged their rear defroster? I mean, these are high $$$ trucks, seems stupid to have to do this.

I bet if Mercedes or BMW had this issue, something would be done to correct it.......

I've seen this brought up many times regarding this failure, but is Ford doing anything about it? @FordService

cbcgeneral · Nov 9, 2015

Thanks I'm hoping it works out. It's mostly for principle because if I go through my insurance it's only $100 deductible but what's right is right. Ford knows it's an issue so these windows should be replaced no questions asked when they shatter. Here's a pic for everyone's enjoyment lol.

2014RubyRed · Nov 9, 2015

cbcgeneral said:
Thanks I'm hoping it works out. It's mostly for principle because if I go through my insurance it's only $100 deductible but what's right is right. Ford knows it's an issue so these windows should be replaced no questions asked when they shatter. Here's a pic for everyone's enjoyment lol.

I just don't get it. This isn't new technology.....

Nick@Apollo-Optics · Nov 9, 2015

Sorry to hear about your issue, @cbcgeneral.

Just a tip for others, in addition to just not using the rear defroster, be sure to change the setting for rear defrost during remote start. The options are Off or Auto and they're found in the Vehicle menu in the instrument cluster.

Ironhorse07 · Nov 9, 2015

This is stupid that you have to do this to a high dollar vehicle.

cbcgeneral · Nov 9, 2015

Just left Ford and they are submitting it through the warranty and will let me know what they say in 24 hours. I went in and talked to the finance manager who knows me since I've bought over 30 trucks from him for my company and him and I sat down with the service manager to get him to submit it. He said that I should have told him who I was when I called. Lol ok. I told him I appreciate that but it shouldn't matter if I bought one vehicle or 50 from them the service should be the same. I think they're butt hurt because I didn't buy any of my Raptors from them lol. Hopefully Ford approves it without any issues. I let you guys know what happens. I'm thinking of shattering the other two windows so they all match until it replaced because it's irking me that it looks unsymmetrical lol. ******* OCD.

Gilligan · Nov 9, 2015

Was this on your '14?

cbcgeneral said:
Just left Ford and they are submitting it through the warranty and will let me know what they say in 24 hours. I went in and talked to the finance manager who knows me since I've bought over 30 trucks from him for my company and him and I sat down with the service manager to get him to submit it. He said that I should have told him who I was when I called. Lol ok. I told him I appreciate that but it shouldn't matter if I bought one vehicle or 50 from them the service should be the same. I think they're butt hurt because I didn't buy any of my Raptors from them lol. Hopefully Ford approves it without any issues. I let you guys know what happens. I'm thinking of shattering the other two windows so they all match until it replaced because it's irking me that it looks unsymmetrical lol. ******* OCD.

Be sure to post a how to video if you do that mod !

cbcgeneral · Nov 9, 2015

Gilligan said:
Was this on your '14?

Be sure to post a how to video if you do that mod !

Lol ok I definitely will. No it was on the '13. Why wouldn't happen to the one I drive everyday lol.

FordService · Nov 9, 2015

cbcgeneral said:
So I remote started my truck this morning like I usually do since it was 40 degrees and when I got into the truck just as I was getting ready to back out of my driveway I heard a loud pop and after looking around noticed that my rear window was shattered...

Hi cbcgeneral,

I definitely want to jump in here and see what I can do to help out. How many miles are on your Raptor?

2014RubyRed said:
...I've seen this brought up many times regarding this failure, but is Ford doing anything about it? @FordService

Hi 2014RubyRed,

I don't have access to our engineering folks, but if you have questions about any known issues or service bulletins, you can always give your local Ford Dealership's service department a call.

Crystal

2014RubyRed · Nov 9, 2015

FordService said:
Hi cbcgeneral,

I definitely want to jump in here and see what I can do to help out. How many miles are on your Raptor?

Hi 2014RubyRed,

I don't have access to our engineering folks, but if you have questions about any known issues or service bulletins, you can always give your local Ford Dealership's service department a call.

Crystal

Thanks Crystal. I'm sure, like most dealerships, that mine isn't aware of any corrective actions regarding this issue. I just feel like if Ford keeps fixing these things and people keep having issues with them, that maybe they would address it and fix it. Wishful thinking and hoping that it doesn't happen to mine......

Warning about rear window defrosters!!

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