Mayhem
Full Access Member
So I've got the factory bed extender on the Raptor with no bed liner.
Under the bed extender at the points that rest on the surface of the bed itself... Ford has those little rubber nubs on the resting points.
While not in use, and locked up properly on the side as per Ford's design..
The Nubs have worn through the paint on both sides and caused surface rust.
I took it into the dealership and showed him, and he 100% felt that it was caused by the design of the Bed extender and not from wear & tear or "use".
So he submitted a claim to Ford, and they immediately declined to do anything about it in spite of both the service dept, sending in photo's to show that it was caused by the bed extender directly.
After Ford declined it, without even getting back to me first. The service tech went through his manager for a second opinion and they both agreed that this was definately something that should be fixed under warranty as it's a design flaw and not caused by use. (It's not being used!!! and is in the resting position as per Ford's design.)
So they submitted an appeal to the claim re-stating the case and arguing that they strongly felt it should be covered under warranty.
Ford declined a second time, stating this time... That warranty doesn't cover "paint fading" or this issue based on exposure to the elements.
Service guy felt this was BS, and I do too. The paint anywhere else on the truck is fine. It is only BOTH sides of their bed extender that are rusting.
The only reason there is "exposure" to elements for rust to begin in the first place is because the Bed Extender in it's resting position is ripping the paint off the bed... thus exposng it to the elements.
Anyway, I think this is a load of crap, and ought to be covered under warranty. I don't think I am being un-reasonable in thinking so. Thoughts?
What are my options in tying to escalate this matter?
Anyone else having this problem? Or is this possibly a defect in the one that I got? I've never heard of this until experiencing it myself.
This obviously needs to be fixed before it gets any worse, but I thought this is exactly what I have a warranty for.
Pretty dissappointed in Ford on this one..
I finally found a dealership that has been treating me well, after raunchy buying & also service experience at the dealership I purchased from.
Service at the current dealership has been fantastic.. For once I wish Ford was showing the kind of customer service my dealership is exercising.
Anyway, pretty peeved that something Ford designed wore a hole through my paint, and I get footed with the bill.
Anyone else think this ought to be covered under warranty? Am I being unreasonable?
(For any of those on the fence about bed liner, perhaps this is some incentive for you to go for it.)
However, those on the fence for the bed extender, perhaps this is incentive to avoid it if you don't plan to use a liner/cover.
Under the bed extender at the points that rest on the surface of the bed itself... Ford has those little rubber nubs on the resting points.
While not in use, and locked up properly on the side as per Ford's design..
The Nubs have worn through the paint on both sides and caused surface rust.
I took it into the dealership and showed him, and he 100% felt that it was caused by the design of the Bed extender and not from wear & tear or "use".
So he submitted a claim to Ford, and they immediately declined to do anything about it in spite of both the service dept, sending in photo's to show that it was caused by the bed extender directly.
After Ford declined it, without even getting back to me first. The service tech went through his manager for a second opinion and they both agreed that this was definately something that should be fixed under warranty as it's a design flaw and not caused by use. (It's not being used!!! and is in the resting position as per Ford's design.)
So they submitted an appeal to the claim re-stating the case and arguing that they strongly felt it should be covered under warranty.
Ford declined a second time, stating this time... That warranty doesn't cover "paint fading" or this issue based on exposure to the elements.
Service guy felt this was BS, and I do too. The paint anywhere else on the truck is fine. It is only BOTH sides of their bed extender that are rusting.
The only reason there is "exposure" to elements for rust to begin in the first place is because the Bed Extender in it's resting position is ripping the paint off the bed... thus exposng it to the elements.
Anyway, I think this is a load of crap, and ought to be covered under warranty. I don't think I am being un-reasonable in thinking so. Thoughts?
What are my options in tying to escalate this matter?
Anyone else having this problem? Or is this possibly a defect in the one that I got? I've never heard of this until experiencing it myself.
This obviously needs to be fixed before it gets any worse, but I thought this is exactly what I have a warranty for.
Pretty dissappointed in Ford on this one..
I finally found a dealership that has been treating me well, after raunchy buying & also service experience at the dealership I purchased from.
Service at the current dealership has been fantastic.. For once I wish Ford was showing the kind of customer service my dealership is exercising.
Anyway, pretty peeved that something Ford designed wore a hole through my paint, and I get footed with the bill.
Anyone else think this ought to be covered under warranty? Am I being unreasonable?
(For any of those on the fence about bed liner, perhaps this is some incentive for you to go for it.)
However, those on the fence for the bed extender, perhaps this is incentive to avoid it if you don't plan to use a liner/cover.
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