FordPass quit working?

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NDO

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My FordPass app quit working a week or two ago and it’s got my stymied. It still shows my info correctly under Settings, but when I try to use any of the normal features (Vehicle Controls, etc.) it says “sorry, something’s not right. Please contact a FordPass Guide and we’ll get it sorted out”. The fun part is when I click on Guides I get stuck, no way to contact a guide and no luck finding a customer service phone number. Anybody got a phone number?
 

squeak

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I recommend uninstalling and reinstalling the app.

Sent from my SM-G930V using Tapatalk
 

mr_beaverhousen

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I get that message as well but the remote start functions work although they are very sluggish. Guides phone number is 800-336-0486 .

If you’re on IOS, they just released an updated version today so might as well try that first.

The current wait time to speak to a guide is like visiting urgent care. 7611bc828eee20abe75accb24d848a35.jpg
 
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NDO

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That fixed it...deleted and reloaded the app.
 

Booth9999

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Yep I had the same problem only I just had to log out of the app and reopen it and it worked again.
 
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