So I purchased a SnugTop cap and had it installed by the dealer.
When I got the truck home I noticed that the rear window of the cap was not latching easily on the passenger side. It required an extra push to ensure the latch would shut.
A month later I took the truck on an off-road trip. The next day I was cleaning the bed and upon inspection of the cap I noticed two things wrong: The first was the window at the front of the cap was not centered in the frame. The second was that the driver-side sliding window was not moving freely. (The passenger-side window was sliding freely.)
After the weekend, I took the cap back to the cap dealer. The technician identified that the rear latch was not closing properly and made adjustments, and he also loosened screws in the passenger-side sliding window frame to help it slide easier. It was also identified that the cap was made with a pull-out window on the front, rather than the drop-down window I ordered. The replacement window was ordered at that time.
When the new window came in, the cap was removed by the technician and they found damage to the rear corners of the bed where the paint had been worn down to the metal; to the top corners of the truck cab where there was a quarter-sized dent on each side; and to the passenger-side rear corner of the cap where there was a 1 inch crack in the fiberglass.
As of today, the truck has been in the body shop for 8 days. The cap dealer reluctantly agreed to pay for the damages.
My question is: Has anyone see this happen before? Does anyone have a thought on if SnugTop built the top wrong or it was installed incorrectly?
When I got the truck home I noticed that the rear window of the cap was not latching easily on the passenger side. It required an extra push to ensure the latch would shut.
A month later I took the truck on an off-road trip. The next day I was cleaning the bed and upon inspection of the cap I noticed two things wrong: The first was the window at the front of the cap was not centered in the frame. The second was that the driver-side sliding window was not moving freely. (The passenger-side window was sliding freely.)
After the weekend, I took the cap back to the cap dealer. The technician identified that the rear latch was not closing properly and made adjustments, and he also loosened screws in the passenger-side sliding window frame to help it slide easier. It was also identified that the cap was made with a pull-out window on the front, rather than the drop-down window I ordered. The replacement window was ordered at that time.
When the new window came in, the cap was removed by the technician and they found damage to the rear corners of the bed where the paint had been worn down to the metal; to the top corners of the truck cab where there was a quarter-sized dent on each side; and to the passenger-side rear corner of the cap where there was a 1 inch crack in the fiberglass.
As of today, the truck has been in the body shop for 8 days. The cap dealer reluctantly agreed to pay for the damages.
My question is: Has anyone see this happen before? Does anyone have a thought on if SnugTop built the top wrong or it was installed incorrectly?
