I posted a few weeks ago about my truck leaking some kind of fluid. As a couple people correctly pointed out it was transmission oil.
I dropped the truck off at service 9/7 (same dealer I purchased from). Hurricane Irma hit our area that Sunday 9/10. The dealership was closed until the following Wednesday 9/13. Originally I was told that it was a blown seal which was on back order and it should take about a week to get it in and installed. Today I decided to drive into the service department and speak with the mechanic as I saw my truck on the lift with transmission next to it. The mechanic was very helpful and showed me that the reason the seal leaked in the first place was that my torque converter cracked. We went to the parts desk to get a date on the replacement torque converter and they told me there is no ETA, no tracking number etc.
My service manager must have heard I stopped in as she finally text me to inform me that the torque converter needs to be replaced and it is ordered. She said I will let you know when the parts manager gives me an ETA as to when your part will arrive.
So I will have owned this truck for 7 weeks and it has been in the shop for more time than I have owned it. I have been reading Florida lemon law but have never actually known anyone to actually go through with a claim. In a situation like this shouldn't the dealer try to do something for their new customer, should I be asking for compensation or something? I just had to make the first payment on the truck to put icing on the cake.
Any suggestions of what I should do would be appreciated. Oh and I dont need to hear from anyone about how their Gen 1 has no problems etc etc.
I dropped the truck off at service 9/7 (same dealer I purchased from). Hurricane Irma hit our area that Sunday 9/10. The dealership was closed until the following Wednesday 9/13. Originally I was told that it was a blown seal which was on back order and it should take about a week to get it in and installed. Today I decided to drive into the service department and speak with the mechanic as I saw my truck on the lift with transmission next to it. The mechanic was very helpful and showed me that the reason the seal leaked in the first place was that my torque converter cracked. We went to the parts desk to get a date on the replacement torque converter and they told me there is no ETA, no tracking number etc.
My service manager must have heard I stopped in as she finally text me to inform me that the torque converter needs to be replaced and it is ordered. She said I will let you know when the parts manager gives me an ETA as to when your part will arrive.
So I will have owned this truck for 7 weeks and it has been in the shop for more time than I have owned it. I have been reading Florida lemon law but have never actually known anyone to actually go through with a claim. In a situation like this shouldn't the dealer try to do something for their new customer, should I be asking for compensation or something? I just had to make the first payment on the truck to put icing on the cake.
Any suggestions of what I should do would be appreciated. Oh and I dont need to hear from anyone about how their Gen 1 has no problems etc etc.
