Customer service
This is what typically happens... you have to complain where you don't get screwed over!
We had to take our Ford Explorer in today because I was doing some work on the vehicle yesterday, and noticed the oil pan plug head was stripped. Long story short, they said they couldn't get the bolt off, so we needed a whole new oil plan. They were certain that their technician did not put a bolt on the vehicle like that. Some how it was our fault, yet, they were the ones that changed the oil last! We stood there arguing with them for a while, and eventually they gave in and agreed to replace everything for free.
My experience with Ford has always been similar... if you don't argue, then they'll try and screw you over. It doesn't matter whether I'm at a dealership in Idaho, Texas, or Florida!
If I didn't enjoy driving the Raptor so much I would go to another brand. Porsche and Lexus take excellent care of you if there is anything wrong with your vehicle!